Sales and Services are two of the most important teams within any business – one being responsible for customer acquisition and the second for customer retenetion.
Mirror Images specialises in skills development of sales- and sales support teams and help even the most advanced and experienced teams reach their full potential.
Customer services training also ensures that overall quality assurance is maintained within the business as to ensure a customer experience of absolute quality ensuring overall customer satisfaction.
Sales Development Training
- The Essentials, Standards and Expectations and the Law of Attraction – Having the right Attitude.
- Communication – getting the best results – Soft and hard skills.
- Goal Setting.
- Time Management.
- The Winning Formula – Strategy and Automated Selling Tools.
- The Sales Process.
- One on one Sales Coaching.
Customer Services Training
- The Essentials, Standards and Expectations and the Law of Attraction – Having the right Attitude
- Communication – getting the best results – Soft and hard skills.
- Goal Setting.
- Time Management.
- What is Customer Service?
- Systems and Procedures (Customised per Company- M.T.T.R and N.T.M.G)
- Dynamic Telephone Skills.
